Refund policy
Return and Refund Policy of Echelon London
At Echelon London, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully crafted to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Echelon London does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.
Return Request Deadline
Returns must be requested within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.
Exchanging Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please email info@echelonlondon.com. Once your return request is approved, you will receive detailed instructions to complete the return process.
Requirement for Return Form
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to ensure proper handling of your request.
Conclusion
Echelon London is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at info@echelonlondon.com.